To better assist you in any issues that you may have, we have moved all support to a ticketing system. This means that if you have any issues with email, hosting, design, or general queries, you will need to submit a support ticket. The only support that is excluded from this is if you need assistance in setting up an email.
We understand that your website is what keeps your business going, and we do everything in our power to keep your website live 24/7/365. Unfortunately sometimes, some things happen outside of our control, and in these times it is critical to get a hold of us. If you feel that their is a critical situation on your website / emails, please follow the steps below:
- Go to our FaceBook Page, and see if anything is posted there about server issues / email issues. If there is an issue, you will see that we have posted the issue there already, as well as estimated time of resolution. If you would like to comment on the issue, please feel free to do so, however do not use the facebook page to post any issues before going through the steps 2 - 4 below. Please also do not use our Facebook page to insult any clients, or Storm Biz. You will be banned from our page, and we will consider this a breach of contract.
- If you can connect to our site, please log a support ticket. If we are aware of any issues, we will immediately get back to you.
- If you cannot connect to our site, please first check if you can connect to other websites (not hosted by Storm Biz, i.e. bidorbuy.co.za or google.com). If you cannot connect to other websites, then please contact your internet service provider, as clearly you have an internet connection problem. If you can connect to other websites, but not your own, or our website, this does not mean that "the server is down". If there was a problem with the server, it would have been posted on Facebook... so please do not send us emails stating this.
Please do not call or sms our staffs' cellphones during out of office times.We have people monitoring email 24/7 and your emails will be replied to within the time schedule below. Please respect our staffs privacy, and utilize the support ticketing system for any queries you may have. The support system is in place so that we can monitor how long support takes, as well as the efficiency of our staffs response. This can help us improve support, and this way we can better assist your queries.
Please take note of our office hours below:
(Telephonic Support - +27 (0)81-525-1727):
Monday-Friday: 8:30 AM - 5:00 PM
Saturday-Sunday and Public Holidays: Tickets Only
Support Ticketing System: 24/7/365