Please take careful consideration of the following terms and conditions which have been set in place to protect you, as well as Storm Web Hosting. If you do not agree with these terms, please contact
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before placing your order. On placing your order, you acknowledge that you have read the terms and conditions, and you accept all the terms listed below, and that the acceptance of the terms and conditions creates a binding contract between you and Storm Web Hosting:
Domain Policy:
When purchasing your website design or hosting, please enter full domain name as you require it, we are not responsible for domains that are incorrectly entered. Domain payments are sometimes covered in certain packages when purchasing, however Yearly Renewal of domains will be priced according to our price list on a yearly basis. Please note that the yearly renewals are not paid for in any type of subscription. Za.org and za.net take up to 6 weeks to register. All domains will only be registered once payment reflects in our account, or a proof of payment has been sent. First time customers who pay by credit card must please note that any international domains registered by a new customer, and paid for by credit card, can take up to 5 working days to reflect in our account due to credit card laws, and we will only register the domain after this 5 day period (for new customers only), existing customers will get their domains registered immediately. When your registration is successful, only then will your hosting account commence. Please take careful consideration of the time length that these 2 registrations take when purchasing your website design / hosting packages, as this time length is not controlled by us. Domain registration goes hand in hand with website hosting, if you have chosen to register a domain, and you have chosen a website hosting package, then you have entered into an agreement with Storm Web Hosting to host your domain/e-mail and website at the agreed cost. If your domain has been registered and hosted with us, then you are legally bound to pay the hosting fees, even if you do not use the website/domain or e-mail. (Hosting works the same as renting a house, when you rent a house, and you don't use it, you are still liable for the monthly payments)
Website Design Policy:
Your website will be created within 14 working days (unless otherwise specified) of receipt of all your content, logo, colours etc that we require to design your site. We do not start a website design until all information is supplied to us, the simple reason is that we need to know how many pages/buttons and content are required for the layout. When purchasing a website design, please purchase only what you need, remember that a 1-5 page website is exactly that, maximum 5 pages, so if you know you will have 15 pages, please select the package that has up to 15 pages. When placing your order please ensure that you will be able to send all content needed to design your website within 60 days of registration, failing to send this information within 60 days will mean that you forfeit your deposit, and we reserve the right to credit your hosting account for the deposit amount to be used up by hosting your domain/emails/website with us.
Monthly Web Design Payment Policy:
When purchasing a monthly website design, you are required to fill in a debit order form with Storm Web Hosting. We do not allow E.F.T.'s on these types of accounts (excepting for the first payment which may be made via Credit Card / E.F.T.)
Website Hosting Policy:
You are not required to host your website domain with us, however, we do recommend this as our servers have been specifically set up for the type of websites we design. We know that our Server can handle our website software, and we can't guarantee that other server's have been set up correctly. If you do wish to host your website by another provider, please ensure that your hosting account has PHP 4.2 or higher, as well as a MySql database.When purchasing a website design package, and if for some reason the process has been delayed, the hosting fees are still valid. Hosting also carries e-mail, domain and your website. We do not tolerate any illegal websites. We will work with the correct law enforcement agency in capturing any individuals or organizations who use our web servers to promote illegal porn; illegal music or videos; illegal game downloads/warez and applications; illegal banking websites; or any other type of illegal website activity that is prohibited by South African or International Law. Any website found containing illegal content will be shut down immediately.
Debit Order Policy:
We take every precaution to send our debit orders on the 1st or last day of the month. Please ensure that the funds do clear in your account, otherwise the penalties we incur will be forwarded to your account. Please also ensure that the debit orders are going off your account each month. We normally mark the accounts as paid once the debit order has been authorized, If you are still receiving notifications 3 - 5 days after due date, please contact us, as there may have been a problem with your payment. Please note that even though debit orders are the best way to do payments, it is still up to the account holder to check their account each month to ensure the debit order has been enforced.
Shopping Cart Policy:
When implementing your shopping cart, we install a maximum of 20 products. We then assist you telephonic-ally or by email in further implementation. Any products that are over the desired amount will be charged at R15.00 per product. A tutorial will be supplied once the website has been handed over on receipt of your e-mail of acceptance. Only then will you receive admin rights to edit your site as you choose.
Business Directory/Property Listings/Vehicle Listings/Other Listings Policy:
When designing your directory listings website, we only set up your categories and layout. We do not add listings/properties/products or vehicles. We will assist you telephonically or via e-mail on how this is done. Once we have the database set up, you will easily be able to add your listings, or your customers will be able to add their listings to your website. A tutorial will be supplied once the website has been handed over on receipt of your e-mail of acceptance. Only then will you receive admin rights to edit your site as you choose.
Payment Due Dates:
Our hosting / monthly web design payments due date is the 1st of every month. You will receive an invoice 15 days before the due date (this reminder is automated, so if you have a debit order set up, please ignore all reminders). We have implemented a 2 day leniency where you will have a further 2 days to pay your account (in case the 1st falls on a weekend). On the second day however your account will be automatically suspended and a 10% late fee will be added. Your account will only be re-instated once the outstanding amount is paid up (including the late fees). If you are however having some kind of problem, please feel free to contact our accounts department to make special arrangements. If your website design / hosting is not paid for a 90 day period, you will forfeit any domains, and your website will be sold to cover any outstanding costs. Please ensure any payments are up to date, if your website / domain is not sold within a further 60 days, you will be handed over to the credit bureau. If your website has been suspended, we will not re-instate any websites that have been paid by cheque, until the cheque has been cleared. If your account has to be paid by cheque, please contact our accounts department to make arrangements before paying by cheque.
Refund Policy:
We offer exceptional services, however we do not refund deposits as per our terms above. We will design your site until you are happy. We also do not refund hosting packages. If you prefer a month to month package, please change your subscription package by contacting our accounts department within 14 days before your subscription period expiry date. Failing to do so will mean that you will be renewing your account. Cancellation of hosting accounts need to be done with 1 calendar month notice. Cancellation needs to be done in writing, from the owner of the account. Once the account has been settled, and the 1 month notice has been paid, you will be free to move your domain at any time within the notice period. If for any reason you need to move your domain / website, and you have paid some time in advance for hosting, then the remaining time will be credited to your account (less the 1 month notice period).
RESPONSIBILITIES OF SWH:
1. SWH undertakes to transfer/Register a Domain name for the Company or Individual. (This is free with certain packages only)
2. SWH undertakes to establish a Hosting Service for the Company or Individual.
3. It is hereby agreed that SWH will have complete artistic control of the product and design, in collaboration with Client on their requirements.
4. Work will commence only when the required 50% deposit of cost of Invoice or Estimate has been paid, and funds verified and cleared.
5. SWH will be in regular communication with the client, and request inspection of the completed work to Client satisfaction.
6. SWH undertakes to create Meta Tags as appropriate for the website and include these in the appropriate place on the website for Search Engine use. (Free with certain packages, but SWH charges a nominal fee for this service.)
7. SWH undertakes to submit the new Website to at least 40 Search Engines including google, yahoo, MSN and Ananzi. (Only if the S.E.S. package has been purchased as SWH charges a nominal fee for this service.)
8. SWH undertakes to activate the site on completion, provided full payment of fees due have been received, verified and cleared.
9. SWH undertakes to complete the project in as short a time as possible, with a guideline of 14 days from start to launch as an agreed work time period.
RESPONSIBILITIES OF CLIENT:
1. Client undertakes to provide SWH with Payment facilities for Domain and Hosting services as requested.
2. Client agrees to provide 50% deposit of accepted quote ON PRESENTATION OF INVOICE by direct deposit/ credit card payment or bank transfer before work will commence . Cheques accepted only by prior arrangement.
2a. Client agrees to pay remainder of full costs on completion of work, on presentation of Invoice BEFORE website will be activated.
3. Client will provide all images, Logos, letterhead examples, and information copy for inclusion on the Website.
4. Client agrees to respond to all requests for data and Website requirements in a timely manner. See Penalty Delay Clause
5. Client undertakes to make known all issues that are not to their satisfaction so these may be resolved prior to completion of project.
6. Client understands and agrees that a time constraint is set on all such contracts, and in general, a maximum of 14 days is set as the frame for start to finish of project, unless complexity of job dictates otherwise. Penalty fees are applied after 14 Days. - See Penalty Delay Clause
7. After completion of original site, Client has a period of 7 (seven) days to advise of any errors or corrections to be made on the site. After that time, any changes, alterations or modifications are charged at standard maintenance rates, per hour.
8. SWH has added website requirement downloads for our various packages to the client area's Download Section, to assist in the breakdown of content that we require. This is a guideline of what we need to accurately design your website. Please use these documents to better portray your website needs! (These documents can only be downloaded once you have signed into the client area)
PENALTY DELAY CLAUSE:
This clause is NOT optional. Failure to accept this clause, or alteration or deletion of it renders the contract invalid.
Most standard website projects can, and will be, completed in a maximum of 14 days from date of receipt of deposit, and commencement starts on receipt of ALL content necessary to design the website.
That date of receipt of ALL content determines the start date of the project
This timeline is established for several reasons. It is a reminder to the Client that requested information and images for the website must be supplied PROMPTLY on request, in order to adhere to that timeline.
SWH cannot undertake to extend projects indefinitely. This is counterproductive to business in general, time management, and financial planning.
For those reasons, in the event any project extends past a MAXIMUM 14 DAY period from the start date, SWH reserves the right to apply Penalty Fees at the rate of R500.00 PER WEEK OR PART THEREOF past the established project completion point, unless arrangements have been made beforehand.
These fees will be reflected on the final invoice for payment before the site can be activated.To avoid such delay penalties, the client assumes the responsibility to ensure that they work with SWH to provide promptly, all required input for the site.
MISCELLANEOUS UNDERSTANDINGS:
1. The costs of subsequent maintenance, updates and upkeep are NOT included in the package price, and will be billed separately each month, based on an agreed amount between SWH and the customer beforehand. Maintenance requires a 6 or 12 month Contract signed to perform this work. NO RETAINER FEES ARE CHARGED. Client is billed only for work done, when required.
2. Any additional work deemed to be outside the scope of the original agreement* shall be charged for at additional cost, based on an agreed amount between SWH and the customer beforehand.
*This may include, but not be limited to, Additional pages, image research, data research, or requests for functionality not originally agreed upon.
3. This agreement does not cover any work on any projects other than the Website. SWH is happy to perform miscellaneous DESIGN functions such as Logos, brochures, ad preparation etc, but these are charged by agreement between client and SWH on a price structure beforehand.
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